Complaints record

Number of complaints 2013 to 2015

Licensing

2015

78 complaints. None were referred to the Ombudsman. Two cases were received on 23rd December and remained open at the end of 2015.

2014

100 complaints. None were referred to the Ombudsman. Four cases remained open at the end of 2014, all of which arrived on or after the 17th December.

2013 

82 complaints. Only one remained unresolved by the end of 2013.

Membership

2015

Five complaints. One of these was referred to the Ombudsman and not upheld. There were no open complaints at the end of 2015.

2014

15 complaints. None were referred to the Ombudsman. One of the complaints remained open at the end of 2014.

2013

10 complaints. Three of these were referred to the Ombudsman. One of the complaints that was referred to the Ombudsman remained unresolved at the end of 2013.