PRS distribution policy

Our distribution policy explains how we calculate, collect and pay out royalties for our members. It details how we process royalties for each of the various sources (e.g. TV, radio, live performance) and includes explanations of our procedures, such as adjustments and infringements.

This policy is regularly reviewed by our Distribution Committee, to maintain our fairness, efficiency, transparency and accuracy.

ISO 20000 Certified

ISO 20000 is the international standard for Service Management. It specifies requirements for an organisation to establish, implement, maintain, and continually improve a service management system (SMS).

The requirements specified in the standard include the planning, design, transition, delivery, and improvement of services to meet the service requirements and deliver value. It enables us to ensure our service management processes are aligned to the needs of the business and customers, whilst following international best practices.

Our Operations & Royalty Distribution's service management system (SMS) supports the management of the service lifecycle from data processing to royalty distribution, including the planning, design, transition, delivery and improvement of support services, which meet agreed requirements and deliver value for both our customers and users.

Our service management system has been approved and certified by Alcumus ISOQAR and is compliant with the requirements of ISO 20000-1:2018.