Code of Conduct 

We take our role and responsibilities to our members and licensees very seriously.  It is our ambition to set best practice in collecting society management across all areas of our membership and domestic licensing activity.  As part of that commitment we have developed and published a Code of Conduct that encompasses the whole of the business.  It is based on the British Copyright Council’s Principles for Collective Management Organisations’ Codes of Conduct and was published in November 2012 following consultation with members, licence holders, and other stakeholder representatives, including trade bodies and Ombudsman Services.

Our Code of Conduct covers all aspects of PRS for Music membership and areas we license from shops to new online streaming services.  It details what you can expect from our service to you, including what you can expect by way of provision and/or publication of information affecting members and music users individually and generally.  It also explains how we can help each other and what to do if things go wrong.

Download our Code of Conduct

Download the Summary of consultation responses

View the British Copyright Council Principles

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PRS for Music held a consultation from 12 September 2012 – 18 October 2012. Members, licence holders, trade bodies, and parliamentary representatives were all invited to comment on the code before it was published.

The summary of responses for this consultation is below;
Summary of consultation responses

Complaints - Year ending 31 December 2013


In 2013, PRS for Music received 82 complaints pertaining to licensing. Of these 82 complaints only one was not resolved internally by the end of 2013.

In 2012, Licensing received a total of 95 complaints of which only two were referred to the Ombudsman, with both being settled in PRS for Music’s favour. In 2011, Licensing received a total of 116 complaints, of which only two were not resolved internally.


In 2013 Membership received ten complaints. Three of these were referred to the Ombudsman. One of the complaints referred to the Ombudsman remains to be resolved.

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