Complaints

On a daily basis we deal with vast amounts of rights ownership and music usage data on systems that are constantly being upgraded to meet the demands of a changing operating environment. Sometimes things go wrong. When they do, we strive to put them right as quickly as possible.

Code of Conduct for members and licensees

Our Code of Conduct sets out the service standards that our members and licensees can expect from us.

We have teams on hand to answer member or licensee queries and resolve issues before they become a problem.

In the event of a problem, if a member or licensee feels that we have not acted in their best interests, they can complain formally through our complaints procedure.


If we can’t resolve a complaint ourselves, the member or licensee can take their complaint to Ombudsman Services, who provide independent oversight of our dispute resolution service.

Find out more at www.ombudsman-services.org/copyright.html