LOML customer survey

Help us shape the future

The way in which customers want to use music online continues to evolve. During the pandemic many businesses moved online and wanted to use music in different ways to enhance their customers’ experience, even though restrictions have been eased these new online activities are likely to continue. Therefore, we are seeking to better understand how existing and future Limited Online Music Licence (LOML) customers, are looking to use music to help shape the licence in the future.

We would love to understand more about your online service, how you use music, and your experience arranging your LOML, please take our survey and help shape the future LOML. Your answers will be used to help support the improvements and provide a better service for you and all our customers.

LOML covers small online services in the UK that offer livestreaming, on-demand content, and/or permanent downloads. Including activities such as:

  • Livestreaming of religious services, fitness classes, dance tuition classes, virtual conferences
  • Podcasts, dance tuition classes etc available on demand

If you have any questions regarding the survey please contact

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