Why have I not been paid or been paid less?

You may be missing royalties for a number of reasons. Follow the checklists below to understand why and to find out what to do next.

If you're a writer or publisher

  1. Check your bank details are up to date.
  2. When was your work used? Check the distribution schedule to see if those dates are yet to be paid out. Royalties from overseas performances can take a little longer, so check the overseas schedule too, if it applies.
  3. Are all your works registered? We can only pay out for works you’ve registered.
  4. Have you checked the unpaid files? These are royalties we haven’t yet been able to match up to our rightsholders.
  5. Have you checked the cue sheets? These document works used in film or TV, so you can see if your work was included and when you’re likely to be paid.
  6. Make a claim for music usage to provide us with more details so we can investigate.

If you're still sure you're missing money, please let our Member Services team know. If you're not already logged in, you'll be prompted to do so.

If you work for a society

  1. When was your work used? Check the distribution schedule to see if those dates are yet to be paid out.
  2. Are the works registered? Search our database to find out and if not, send us the works details.
  3. Have you checked the unpaid files? These are royalties we haven’t yet been able to match up to rightsholders.
  4. Have you checked the cue sheets?
  5. Make a claim for music usage to provide us with more details so we can investigate