Why can't I login to my account?

There are a few reasons why you may be unable to log in. If you've just forgotten your password, you can reset it online. 

Wrong membership (CAE/IPI) number

Be sure to double check you're using the correct membership number. You can find this on any newsletters we've sent you in the past.

Website issues

A problem with the website could be preventing you logging in. Check our twitter for any updates.

If you're a writer or publisher

Do you have an online account?

Being a member doesn't mean you're necessarily signed up to an online account with us. If you're after an online account, sign up for one.  

Your account may be locked

Find out how to unlock your account

If you're still experiencing issues, please give us a call on +44 (0) 20 3741 4801 if you're a writer or +44 (0) 20 3741 4848 if you're a publisher.

If you work for a society

Please contact your primary account holder. If you're the primary account holder and you're having trouble, please get in touch at internationalenquiry@prsformusic.com