How do I unlock my account?

If you're a writer/publisher

Our Membership Team are available to help between 9am and 5.30pm, Monday to Friday. Please use the following details to get in touch:



If you work for a society

Please contact your primary account holder as they can unlock accounts. If you're the primary account holder please contact

If you're a licensee

If when you try to log in you see the message 'Your password is incorrect', click the 'forgot your password' link and follow the instructions.

Still need help?

If the above does not apply to you please contact the appropriate team below, in order for access to be set up for you.

If you are a TV broadcaster, please email:   

If you are an Independent Production Company (IPC), please email:  

If you are broadcasting on radio, please email: 

If you offer music via a digital service e.g. a download store or an online radio station, please email: 

If you are releasing music products e.g. CDs or vinyls, please email: 

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