How do I reset my security question?
Your security question and answer provide an extra layer of security that you’ll need to pass before making any changes to your account details.
If you're a writer or publisher
If you have forgotten your security question and answer, you’ll need to set up a new one by raising a query. If you include your login email with your query, it will speed up the process.
The answer to your security question should be one word if possible, to help you identify the three letters you’ll need to use.
If you work for a society
If you're failing your security question, you should get in touch with us at firstname.lastname@example.org.
If you'd simply like to update your security question and answer, please log in and raise a query.