Help with my account
We want to help you manage your online account without the need to call or wait for an email reply.
Here are some of our most common actions you will come across within the account settings. Whether you are looking to update or amend your personal details, these guides will help you manage every aspect of your account with us.
Help with membership details
Your PRS membership will begin on either the 1 January or 1 July, whichever is the closest date before your application was submitted. For example, if you applied in September, your start date will be 1 July. If you applied in June, your start date will be 1 January.
If you've joined the Mechanical-Copyright Protection Society (MCPS), your membership starts on the date that your application was accepted.
You can claim royalties for any performances or music usage from your start date onwards. Unfortunately, we are legally unable to collect money on your behalf from before your official start date.
Your membership (CAE/IPI) number is your unique identifier and links your account to your works. It's the fastest way to search for your works in the database and you'll need it to use most of our services on the website. So here's how to find it easily.
Simply check any correspondence we've sent to your inbox. Alternatively, once you're logged in, you can click on your name in the top-right corner of the website for a quick reminder.
Help with personal details
How do I change my login email?
You can update the email address you use to log in to the website online.
After logging in, go to your account page. You can do this by clicking on your name and selecting My account.
Select Edit login, fill in the form with your new email address and click Submit.
How do I change my password?
You can reset your account password easily online.
Log in and go to your account page by clicking on your name and selecting My account.
Select Edit login, fill in the form with your new email address and click Reset password.
On the Forgotten Password screen, enter your email address to receive a verification code. Enter the code to be prompted to set a new password.
If you haven’t received the verification code in your email inbox, please check your junk or spam folder.
To resend a new verification code, click Send New Code.
How do I change my contact name?
You can update your contact name easily online.
After logging in, go to your account page, which you can access at any time by clicking on your name in the top-right corner of the website. Here you'll find the Edit login page, where you'll be able to update your contact name after confirming your password.
How do I change my contact email?
If you'd like to change the email address we use to contact you, raise a query with our member services team. If you're not already logged in, you'll be directed to the log in page.
Simply confirm the existing email address and tell us your new one. We'll update your details on our system.
You can update your home address easily online.
After logging in, go to your account page, which you can access at any time by clicking on your name in the top-right corner of the website. Here you'll find the Change my address details page, where you'll be able to confirm your new address after passing some security measures.
If you're a writer or publisher
You can update your bank details easily online.
After logging in, go to your account page, which you can access at any time by clicking on your name in the top-right corner of the website. Here you'll find the Change my bank account details page. Fill in the form with your new bank details.
If you work for a society
If you'd like to update your bank details, please log in and raise a query. We'll need the following information from you:
- Account name
- Sort code
- Account number
- BIC code
- Swift code or IBAN number
- Bank address
If you're using an intermediary bank, please get in touch with our team and let us know any helpful information about the setup and which currency you would prefer to receive.
We can pay your royalties into a bank account that's outside of the UK if you complete a bank mandate form.
Your security question and answer provide an extra layer of security that you’ll need to pass before making any changes to your account details.
If you're a writer or publisher
If you have forgotten your security question and answer, you’ll need to set up a new one by raising a query. If you include your login email with your query, it will speed up the process.
The answer to your security question should be one word if possible, to help you identify the three letters you’ll need to use.
If you work for a society
If you're failing your security question, you should get in touch with us at email@example.com.
If you'd simply like to update your security question and answer, please log in and raise a query.
Help with login issues
Why can't I login to my account?
There are a few reasons why you may be unable to log in. If you've just forgotten your password, you can reset it online.
If you're still experiencing issues, please give us a call on +44 (0) 20 3741 4848.
Please contact your account's primary administrator. If you're the primary account holder and you're having trouble, please get in touch at firstname.lastname@example.org.
- Website issues
A problem with the website could be preventing you logging in. Check our twitter for any updates.
- You no longer have access to your login email
If you no longer have access to your login email, please give us a call on +44 (0) 20 3741 4848.
- Your account may be locked
How do I unlock my account?
- If you're a writer/publisher
Please give us a call on +44 (0) 20 3741 4848.
Once you've confirmed some security details, we can unlock your account.
- If you work for a society
Please contact your primary account holder as they can unlock accounts. If you're the primary account holder please contact email@example.com.
- If you're a licensee
If when you try to log in you see the message 'Your password is incorrect', click the 'forgot your password' link and follow the instructions.
Still need help?
If the above does not apply to you please contact the appropriate team below, in order for access to be set up for you.
If you are a TV broadcaster, please email:
If you are an Independent Production Company (IPC), please email:
If you are broadcasting on radio, please email:
If you offer music via a digital service e.g. a download store or an online radio station, please email:
If you are releasing music products e.g. CDs or vinyls, please email:
Help with VAT
Am I VAT-registered?
Please contact HMRC directly to find out if you are VAT-registered.
How do I notify PRS that I am VAT-registered?
Please take a look at our VAT self-billing scheme. Once you've read through the details, download and fill in the VAT self-billing application form.
Next step, log in and send us your application form plus a copy of your VAT registration certificate using this raise a query link.
How do I deregister for VAT?
If you'd like to deregister VAT, please just log in and raise a query with us. Let us know the date you officially deregistered and we'll be in touch if we need anything else.
Help with other account details
You can have secondary users on your account if you need extra hands to assist with admin. However they won't be able to update sensitive information like bank details. If you'd like to add someone else to your account, follow these steps:
- Request an increase to your account allowance via Raise a Query.
- Send your secondary user to the account sign-up page to fill in the form. This can also be found on the Login page under Sign up for an online account.
- Check your inbox for the confirmation email so you can approve access to your account.
You can request a new pseudonym easily online.
After logging in, go to your account page, which you can access at any time by clicking on your name in the top-right corner of the website. Here you'll find the Request new pseudonyms page, where you can enter your instructions.
Your pseudonym can only apply to you as an individual, not a group or collective. And it must be one of the following variations:
- Stage names
- Writing names
- Commonly used diminutives or forenames
- Order of forename changed
- Selective use of forenames
- Substitutions of forenames by initials
- Slight alterations of spelling of forenames
- Selective use of the parts of a double barrelled surname
- Any combination of the above
For more information, view our pseudonyms help page.
If a member has died, please call us on +44 (0) 20 3741 4848 and we'll guide you through the next steps, including successor membership. Our phone lines are open 9am to 5pm, Monday to Friday.
If you'd like us to stop representing your rights in a particular country, please log in and raise a query.