If you have a complaint about the operational service provided by PRS for Music, as MCPS's designated service provider, you should first use the procedure set out in the PRS for Music Code of Conduct.
If, having exhausted that procedure, you are dissatisfied with the outcome, you have the further option of utilising the procedure set out in the MCPS's own Complaints Policy (see link below). This policy also applies to other types of complaint not covered by the PRS for Music procedure, and includes complaints from MCPS members, other rightsholders and users.
Please write to the CEO with full details of your complaint. This should be addressed to:
The Chief Executive Officer
8th Floor, 2 Pancras Square
If you have already used the PRS for Music procedure, please include your original complaint form, together with copies of any documentation arising from that procedure.