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Locked accounts 

What to do if your online account is locked

If you have 5 failed attempts to log in to your online services account, our security system will lock your account as a precautionary measure.

How do I get my online account unlocked?

  • Follow the Forgotten Password process - your account will be reactivated once you have set a new password.

If you need further assistance, please email onlineservices@prsformusic.com

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